Preparing For Your Visit
Preparing For Your Visit
PLEASE NOTE: DURING THE COVID-19 PANDEMIC, ADDITIONAL FORMS ARE REQUIRED TO BE FILLED OUT PRIOR TO OUR ARRIVAL.
Thank you for your help ensuring that we continue to keep you, your family, and our staff safe.
Please ensure you have submitted the following forms prior to your scheduled visit. ALL FORMS ARE SENT BY TEXT OR BY EMAIL
- Client Registration Form – annually for all clients
- COVID Form – no more than 48 hours prior to your scheduled visit
- Care Commitment Agreement– annually for all clients
- Scheduled Exam Form – for each patient being seen
- Vaccine Consent Forms – for all annual wellness exam
- Consent Forms – for all anesthesia or euthanasias
- Additional Forms may be required.
WHAT TO EXPECT
When Will Our Team Arrive?
Due to the increase in appointment demand, we are now scheduling all appointments in AM and PM blocks. Your appointment has been scheduled either between 9-11 AM or between 2-4 PM. Our teams will be sure to text you when we are en route to your home. If you would prefer a phone call, please let our office know.
Low Stress and Fear-Free Approach
Valet Vet will take precautions necessary to protect your pet(s), you as the pet parent, and our team members. This may come in the form of a soft muzzle, oral sedation, or injectable sedation. If our veterinary team concludes that it is not safe for your pet to be examined due to fear or anxiety, our team will work with you to develop a safe treatment plan for a future visit including a prescription for oral sedation for future visits. Payment for a consultation and service fees will still be collected.
Unscheduled Patient Appointments
Lastly, we make every effort to accommodate the needs of our clients and the needs of their pets. In order to ensure every pet receives the care and focus it deserves, we will not be able to see any unscheduled pets. Please call our office to let us know if you would like to have an additional pet seen not discussed when scheduling your appointment. We thank you for understanding.
PRIOR TO OUR ARRIVAL
Find a comfortable place in your house or backyard for the exam.
If indoors, make sure to close all interior bedroom/office doors to prevent hiding under the bed when we arrive.
Close all doggy doors.
Anxious or nervous kitties often do much better during their exam if they are confined to a small bathroom or washroom.
We will reschedule your appointment if your pet is not easily available at the time of your appointment.
Have a sink available for handwashing.
If your pet is scheduled for a wellness visit, please make sure to have a fresh fecal sample ready for our staff. To help you prepare for the wellness exam, Click Here
MOBILE HOSPITAL VISITS
Surgery, Dentals, and X-rays
Ensure there is parking for a 26’ mobile unit either in the driveway or curbside.
Ensure all cat patients have been confined into a cat carrier and all dog patients are on leashes or in carriers before transferring them to our mobile veterinary clinic.
IMPORTANT POLICY REMINDERS
Cancelation Policy: Appointment cancelations made less than 48 hours before your scheduled appointment will be charged $179* plus any additional travel time fees.
Increased Temperature Policy: During the increased temperatures of the Summer, all exams must be done indoors. If the exam must be done outside and the temperature is above 90 degrees Fahrenheit outdoors, there will be an additional charge of $99 added to your invoice.
PAYMENT IS DUE AT THE TIME OF SERVICE
Forms of Payment
- Debit cards
- American Express
- Cash (Must have exact change.)
You can now pay with your bank’s mobile app using Zelle
Click Here to see if your bank’s online app offers online payments with Zelle. The email account you will need to locate our business account with Zelle is email@example.com
All payment plans must be pre-approved prior to your pet’s scheduled exam. There is a $250 minimum if using CareCredit. If using a payment plan service like CareCredit or Scratchpay, additional discounts or promotions will not apply.