Preparing For Your Visit

COVID 19

PLEASE NOTE: DURING THE COVID-19 PANDEMIC, ADDITIONAL FORMS ARE REQUIRED TO BE FILLED OUT PRIOR TO OUR ARRIVAL.

Thank you for your help ensuring that we continue to keep you, your family, and our staff safe.

WHAT TO EXPECT

When Will Our Team Arrive?

Due to the increase in appointment demand, we are now scheduling all appointments in AM and PM blocks. Your appointment has been scheduled either between 9-11 AM or between 2-4 PM. Our teams will be sure to text you when we are en route to your home. If you would prefer a phone call, please let our office know.

Low Stress and Fear-Free Approach

Valet Vet will take precautions necessary to protect your pet(s), you as the pet parent, and our team members. This may come in the form of a soft muzzle, oral sedation, or injectable sedation. If our veterinary team concludes that it is not safe for your pet to be examined due to fear or anxiety, our team will work with you to develop a safe treatment plan for a future visit including a prescription for oral sedation for future visits. Payment for a consultation and service fees will still be collected.

Unscheduled Patient Appointments

Lastly, we make every effort to accommodate the needs of our clients and the needs of their pets. In order to ensure every pet receives the care and focus it deserves, we will not be able to see any unscheduled pets. Please call our office to let us know if you would like to have an additional pet seen not discussed when scheduling your appointment. We thank you for understanding.

PRIOR TO OUR ARRIVAL

In-Home Visit

Find a comfortable place in your house or backyard for the exam.

If indoors, make sure to close all interior bedroom/office doors to prevent hiding under the bed when we arrive.

Close all doggy doors.

Anxious or nervous kitties often do much better during their exam if they are confined to a small bathroom or washroom.

We will reschedule your appointment if your pet is not easily available at the time of your appointment. 

Have a sink available for handwashing.

If your pet is scheduled for a wellness visit, please make sure to have a fresh fecal sample ready for our staff. To help you prepare for the wellness exam, Click Here

MOBILE HOSPITAL VISITS

Surgery, Dentals, and X-rays

Ensure there is parking for a 26’ mobile unit either in the driveway or curbside.

Ensure all cat patients have been confined into a cat carrier and all dog patients are on leashes or in carriers before transferring them to our mobile veterinary clinic.

IMPORTANT POLICY REMINDERS

Cancelation Policy: Appointment cancelations made less than 48 hours before your scheduled appointment will be charged $179* plus any additional travel time fees.

Increased Temperature Policy: During the increased temperatures of the Summer, all exams must be done indoors. If the exam must be done outside and the temperature is above 90 degrees Fahrenheit outdoors, there will be an additional charge of $99 added to your invoice.